Frequently Asked Questions (FAQs)
Drone Regulations in South Africa
Are drones legal to fly in South Africa?
Are drones legal to fly in South Africa?
Yes, since 1 July 2015, drones have been legallyoperable under the South African Civil Aviation Regulations, as specified inRegulation 101.01.4, applicable for both hobbyists and commercial users.
Ease of Flying a Drone
Is it difficult to fly a drone?
Is it difficult to fly a drone?
Not at all! Today's drones are designed for ease of use with features like automatic take off, landing, and autonomous navigation. They're equipped with electronic gyros to stabilise in various conditions, and they can autonomously return to their take off point if they fly out of range or if the battery runs low.
Warranty Information
What kind of warranty is offered with a drone?
What kind of warranty is offered with a drone?
Each drone, battery and controller includes a 12-month warranty, and 6 months warranty on gimbals.
Operating Conditions
What weather conditions can I fly my drone in?
What weather conditions can I fly my drone in?
Drones are quite resilient and can be flown in diverse weather conditions. We advise starting in calm weather and gradually exploring more as your confidence grows.
Do I need Wi-Fi or a cellphone signal to fly my drone?
Do I need Wi-Fi or a cellphone signal to fly my drone?
No, flying your drone does not require Wi-Fi or a cell phone signal.
How does the auto-return home function work?
How does the auto-return home function work?
The auto-return home function is activated under conditions like low battery or loss of signal, ensuring the drone’s safety by guiding it back to its launch point.
Product Availability and Purchasing
How can I check if aproduct is in stock or when it will be available?
How can I check if aproduct is in stock or when it will be available?
'Lead time' indicates the estimated duration until a product arrives at our warehouse and is available for delivery.
What payment options are available?
What payment options are available?
Payment is required in full before dispatch and can be made via EFT, credit card, or Mobi-cred for monthly payments on selected items.
Can I receive a discount?
Can I receive a discount?
Our pricing is highly competitive, and we strive to match prices from local competitors that include a South African warranty and applicable taxes.
Order Fulfilment
When will my order be delivered?
When will my order be delivered?
Orders take 2-3 business days for delivery in central areas. Delivery times may vary based on location and order specifics.
Additional Services
How can I request a custom quote?
How can I request a custom quote?
You can generate a personalised quote directly on our website by adding items to your 'Quote List' and following the prompts to submit your request.
International Services
Do you offer international shipping?
Do you offer international shipping?
Yes, we ship internationally. Please provide your destination when requesting a shipping estimate to receive detailed information on costs and delivery times.
Customer Care
How can I contact you for further assistance?
How can I contact you for further assistance?
Our dedicated customer service team is available via email at info@justelectric.co.za or through our website's online chat feature. We're here to assist with any inquiries and look forward to serving you.