Free Delivery Nationwide for Purchases over R2,000 - All Prices Include VAT and Import Duty - Open Weekdays 8-5pm

Free Delivery Nationwide for Purchases over R2,000 - All Prices Include VAT and Import Duty - Open Weekdays 8-5pm

Terms and Conditions

TERMS AND CONDITIONS

Welcome to Just Electric SA PTY Ltd, your ultimate destination for the latest and greatest in consumer electronics! Here, you’ll find an extensive selection of cutting-edge products, including DJI industrial and thermal drones, advanced robotic vacuum cleaners, and immersive virtual reality headsets.

At Just Electric SA PTY Ltd, we are dedicated to providing you with top-quality products and exceptional customer service. We believe in the power of innovation and are constantly on the lookout for the newest and most innovative products to add to our lineup.

Thank you for choosing Just Electric SA PTY Ltd as your go-to source for all things consumer electronics. We are confident that you will find exactly what you’re looking for and can’t wait to help you find the perfect products to meet your needs. Shop with us today and experience the Just Electric SA PTY Ltd difference!

DJI Warranty:

DJI Drones and Batteries carry a 12-month warranty from the date the drone is registered. DJI’s Cameras and gimbal all carry a 6-month warranty. Products in the Osmo range like Osmo Pocket, Osmo Mobile, Osmo Action, etc., carry a 6-month DJI Warranty.

DJI will not warranty any drones used with third-party applications. Only DJI apps must be used as information from the app will be required for a warranty claim.

For warranty claims, the invoice needs to be in the name of the Drone Owner.

All products must be paid for in full before placing a warranty claim.

If you bought your product from a DJI-authorized dealer, we recommend that you contact them first regarding technical support issues. Should you need further technical support assistance, we are here for you!

7-Day Return Policy:

If you’re not satisfied with your purchase, you can return it within 7 days of receipt. This policy applies to all products purchased from Just Electric SA PTY Ltd. To be eligible for a return, the following conditions must be met:

  • The product must be in its original packaging and in the same condition as it was received.
  • The return must include all original accessories, attachments, and packaging.

Customers are responsible for the shipping fees associated with returning the product. Refunds will be issued within 24hrs or can we used as online credit, which can be used for future purchases on our website.

Robotic Vacuums – 12 Months National Warranty:

Full 12 months Warranty. Covers both labour and spare parts. You will need to ship the unit to us, and we will ship it back to you once the repair is completed. Just Electric SA PTY Ltd guarantees that subject to the following conditions, refund, and exchange can be requested within the rules of the Consumer Protection Act (CPA) of South Africa:

Exchange can be requested under one of the following conditions:

  • Product has sustained damage in transit, which was found when unpacked and checked with the presence of the courier.
  • Misrepresentation of the product purchased based on the original description of the product.
  • Manufacturing defect(s).

Refund can be requested under one of the following conditions:

  • Manufacturing defect of the product was found within 7 working days since receipt.
  • Product has been exchanged once but still has a manufacturing defect.
  • Product was received 5 working days past the guaranteed delivery date due to external factors.

Refund and/or Exchange will not be honoured under any one of the following conditions:

  • Customer did not immediately report damage sustained in transit of the product.
  • Refund or exchange is requested after 7 working days (the actual date may vary according to local laws and regulations) of purchase (since the actual date the product was received).
  • Product sent in for refund or exchange, not including all original accessories, attachments, and packaging, or with damage on any part of the product.
  • Legal proof-of-purchase or receipts are unable to be provided or have been forged or tampered with.
  • Product held no manufacturing defects after testing made by Technical Support.
  • Crash or burning caused by non-manufacturing defects, as well as any damage caused by unauthorized modification, entry of foreign body (water, oil, sand, etc.), improper installation, or operation.
  • Labels, Serial Numbers, waterproof marks, false proof marks, etc. show signs of tampering or altering.
  • Damage caused by external factors, including but not limited to fire, flood, high wind strength, and lightning strikes.

Collection Policy:

Are you late on a collection of your goods? Don’t stress; we’ve got you covered for 24-48 hours, after that, you’ll be charged R200 per day to keep your goods safe until you are ready to collect them.

Events beyond our reasonable control:

We shall take all reasonable efforts to accurately reflect the images, description, availability, purchase price, and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website, we shall not be liable for any loss, claim, or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.

Just Electric SA PTY Ltd shall not be bound by any incorrect information regarding our products displayed on any third-party websites. Just Electric SA PTY Ltd will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any because that is beyond our reasonable control. This condition does not affect your statutory rights.

Pricing and Availability:

All prices are quoted in Rand (ZAR) and include VAT, unless stated otherwise. Please note, delivery charges are not included in the item prices and will be calculated at checkout based on your order and delivery location.

We strive to provide accurate and up-to-date information on our product availability directly on each product page. While we aim to keep this information precise, occasionally, availability might change due to demand and supply factors that are beyond our control.

In cases where a product becomes unavailable after you have placed an order, we will inform you promptly via email. We will also suggest similar products or let you know the expected time when the item will be back in stock. Our goal is to help you find the best alternative and ensure your satisfaction with every purchase.

Despite our best efforts, a small number of the products on the website may be mispriced. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, not honour the stated price and charge the correct price. We will contact you for instructions before shipping the products or cancel your order and notify you of such cancellation. Should the product show a zero balance, it would likely be a system error, and we will charge the full correct retail price of that specific item.

Miscellaneous:

Refund Time Frame – For local credit card/debit card and PayPal, refunds can take up to 10 business days after the product is received. For international credit cards, Visa or MasterCard, the refund can take up to 7 to 14 business days. Refunds will carry a minimum handling fee of R500.00 or 10% of the invoice price, whichever is greater, if there is no valid reason for the refund based on the CPA rules. Pre-order cancellations will carry a minimum administrative fee of 5% of the invoice price. For exchanges, only the defective parts will be replaced. Goods will be assessed on arrival, please also make sure that any items sent to our offices are packaged properly and safely for transit to our offices as we will not be held liable for any damages during transit.

FAQ’s

Frequently Asked Questions (FAQs)

Welcome to Just Electric SA PTY Ltd! We're excited to support your experience with our products. Below, you'll find detailed answers to some common questions to ensure you have all the information you need.

Drone Regulations in South Africa

  • Are drones legal to fly in South Africa? Yes, since 1 July 2015, drones have been legally operable under the South African Civil Aviation Regulations, as specified in Regulation 101.01.4, applicable for both hobbyists and commercial users.

Ease of Flying a Drone

  • Is it difficult to fly a drone? Not at all! Today's drones are designed for ease of use with features like automatic take off, landing, and autonomous navigation. They're equipped with electronic gyros to stabilize in various conditions, and they can autonomously return to their take off point if they fly out of range or if the battery runs low.

Warranty Information

  • What kind of warranty is offered with a drone? Each drone and controller come with a 6-month warranty, which also applies to batteries and gimbals.

Operating Conditions

  • What weather conditions can I fly my drone in? Drones are quite resilient and can be flown in diverse weather conditions. We advise starting in calm weather and gradually exploring more as your confidence grows.
  • Do I need Wi-Fi or a cell phone signal to fly my drone? No, flying your drone does not require Wi-Fi or a cell phone signal.
  • How does the auto-return home function work? The auto-return home function is activated under conditions like low battery or loss of signal, ensuring the drone’s safety by guiding it back to its launch point.

Product Availability and Purchasing

  • How can I check if a product is in stock or when it will be available? 'Lead time' indicates the estimated duration until a product arrives at our warehouse and is available for delivery.
  • What payment options are available? Payment is required in full before dispatch and can be made via EFT, credit card, or Mobi-cred for monthly payments on selected items.
  • Can I receive a discount? Our pricing is highly competitive, and we strive to match prices from local competitors that include a South African warranty and applicable taxes.

Order Fulfilment

  • When will my order be delivered? Orders take 2-3 business days for delivery in central areas. Delivery times may vary based on location and order specifics.

Additional Services

  • How can I request a custom quote? You can generate a personalized quote directly on our website by adding items to your 'Quote List' and following the prompts to submit your request.

International Services

  • Do you offer international shipping? Yes, we ship internationally. Please provide your destination when requesting a shipping estimate to receive detailed information on costs and delivery times.

Customer Care

  • How can I contact you for further assistance? Our dedicated customer service team is available via email at info@justelectric.co.za or through our website's online chat feature. We're here to assist with any inquiries or support needs.

Thank you for choosing Just Electric SA PTY Ltd. We are committed to providing you with the best possible service and support.
Back to top